For UK Hotels
Give your housekeeping, front desk, and management teams a reliable lost property process without new software, lengthy training, or subscription fees.
Guests leave items behind every day. Without a proper system, your team wastes time, guests become frustrated, and valuable items go unclaimed.
Housekeeping logs items one way, front desk another. Information gets lost between shifts and departments.
Staff spend 15–30 minutes searching for items. Multiply that across check-outs and phone enquiries.
When guests can't get clear answers about their belongings, it damages their experience and your reviews.
How It Works
Housekeeping or front desk logs the item with a photo and description. Takes under a minute.
Guests report lost items online. The system matches claims to your logged items automatically.
When matched, guests receive a secure payment link for postal return if they want it shipped.
Generate a Royal Mail label with one click. Items typically arrive in 3–5 days with full tracking.
Built for Hotels
Housekeeping, front desk, and management can all access the same system with role-appropriate views.
Tag items by room number, floor, or area. Find anything in seconds, no more hunting through storage.
Guests receive email updates at every stage. No more manual follow-up calls or forgotten messages.
Guests can report lost items and check status online, reducing phone enquiries and front desk load.
LostFoundHub is completely free for hotels and venues. There are no setup fees, no subscriptions, and no per-item charges.
Guests pay only if they choose postal return, covering Royal Mail postage and handling.
Register today and be up and running in minutes. No software to install, no training required.
Want to understand best practices first? Read our lost and found policy guide for hotels.
