For claimants
A transactional page for people who have lost something and need to submit a clear report.
Losing something important can be stressful, especially if it is a phone, wallet, keys, bag, ID card, or personal document.
The more accurate information you provide, the easier it is for a venue, business, or organisation to check whether your item has been found and arrange the next step.
Give enough detail to identify the item, but avoid sharing sensitive information that is not needed at the first stage.
Item type, colour, brand, model, size, or material.
Where you think you lost it.
Date and approximate time.
Unique identifying features that only the owner is likely to know.
Your preferred contact details.
Proof of ownership if the organisation asks for it.
LostFoundHub is used for everyday personal belongings as well as higher-value or sensitive items.
Mobile phones, laptops, tablets, chargers, and headphones.
Wallets, purses, bank cards, passports, and ID.
Keys, access cards, fobs, and travel passes.
Bags, coats, clothing, glasses, jewellery, and children's items.
The organisation checks your report against found property records. If they believe they have the item, they can confirm the match and send a payment link if you choose postal return. Once payment is received, postage is purchased and the item is generally returned in 3-5 days.
Take separate protective action while the lost property process runs.
Freeze or cancel bank cards.
Use device tracking tools and contact your network provider for lost phones.
Follow official guidance for lost passports or ID documents.
Tell your employer or IT team about lost work devices.
Consider whether keys, access cards, or fobs need replacing.
FAQ
There is no charge to report a lost item. A fee only applies if your item is found and you choose postal return.
Avoid sharing full bank card numbers, full passport details, device passwords, or unnecessary sensitive personal information.
Once an item is found, payment is confirmed, and postage is purchased, items are generally returned in 3-5 days.
Related guides
These links connect each page to the closest related guide, so visitors can move from broad advice to the most relevant next step.
LostFoundHub
Give your team a clearer process for reports, found items, matching, returns, and status updates.
