For UK hotels & venues
Give your team a simple, trackable lost property process without new software, lengthy training or subscription fees.
Lost something? Report a lost item → There is no charge to report an item. UK small parcel returns are £15, which covers the vast majority of returns. Medium parcels are £16.50, and larger items or international returns vary.
Trusted by Lochs and Glens Holidays · Auchenheglish Lodges · Independent hotel, Scotland
For venues
Hotels and venues use LostFoundHub free of charge, without adding another system for staff to learn.
For guests
Guests can submit a lost item report free of charge. UK small parcel returns are £15, which covers the vast majority of returns. Medium parcels are £16.50, and larger items or international returns vary.
Returns
When a return is needed, Royal Mail provides the label in most cases and your team only needs to pack the item and hand it over.
Process
Register your venue in minutes, add your team, and get started straight away. No contracts and no credit card required.
Guests who've lost something report it online. Your staff get an email — no spreadsheet, no phone call needed.
When an item is found, your team clicks Found. If the guest wants postal return, UK small parcel returns are £15, which covers the vast majority of returns. Medium parcels are £16.50, and larger items or international returns vary. In most cases, Royal Mail provides the label.
Features
Your staff click links in emails they're already reading. Found, Not Found Yet, Packed — one click at each stage.
No subscription or setup fee for your venue. If a guest wants a found item posted back, UK small parcel returns are £15, which covers the vast majority of returns. Medium parcels are £16.50, and larger items or international returns vary.
No printing in most cases. Royal Mail brings the label to your door. Just pack and hand over.
Guests and staff receive timely updates at every stage, so fewer items sit unresolved and your team spends less time chasing progress.
Every action is logged. Know exactly where every item is, and when it moved.
Built for UK hospitality. Configurable retention policies, secure data handling.
Before & After
Social proof
Used by hotels, lodges and inns that want a straightforward, trackable lost property process for both staff and guests.
"Running lost property across 6 hotels used to mean spreadsheets and phone calls. Now we have one much clearer process."
Lochs and Glens Holidays
Multi-site hotel group, Scotland
"Set-up was quick and the team could use it straight away."
Auchenheglish Lodges
Lodge accommodation, Scotland
"Guests appreciate having a clear route to recover items, and it is easier for staff to manage."
Independent hotel, Scotland
Illustrative venue profile
Pricing
Venues do not pay a subscription, setup fee or postage. If a guest wants a found item sent back by post, UK small parcel returns are £15, which covers the vast majority of returns. Medium parcels are £16.50, and larger items or international returns vary. The return charge covers the Royal Mail return process and supports the service, so venues can use LostFoundHub without ongoing charges.
£0 / month
For your venue. Always.
Guests are not charged to report a lost item.
FAQ
